Refund policy

Return & Refund Policy

TL;DR (Quick Summary)

  • Returns must be requested within 15 days of delivery.
  • Each order is eligible for one return request (multiple items allowed).
  • Returned items must be received within 30 days of authorization.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Items must be free of all scents and odors, including body odor, perfume, deodorant, smoke (including cigarettes), vaping residue, pet odors, and household scents.
  • Final Sale items cannot be returned, refunded, or exchanged.
  • Prepaid return shipping labels are not provided. Customers are responsible for arranging and paying for return shipping.
  • If returns bring your kept total below the free shipping threshold, the original shipping cost may be deducted from your refund.
  • All international customers (including the US) must return items to our Canadian warehouse.

We work hard to keep prices low, and part of doing that is maintaining a clear and fair return policy. Please review the full details below before requesting a return.

Eligibility Window

Eligible items may be returned within 15 days of delivery.

Each order is eligible for one return request. You may include multiple items in that request, but all returned items must be submitted and shipped together.

How to Start a Return

To begin a return, visit:
https://onlinewarehousesale.com/a/return

Once approved, you will receive instructions on where and how to send your return. Items sent back without authorization will not be refunded.

Returned items must be received within 30 days of authorization.

Item Condition Requirements

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed
  • Have all original tags attached and unaltered
  • Show no signs of wear, damage, or alteration
  • Include all original packaging
  • Be completely free of scents or odors, including body odor, perfume, deodorant, smoke (including cigarettes), vaping residue, pet odors, and household fragrances

Items Not Eligible for Return

  • Items marked as Final Sale
  • Swimwear
  • Intimates (underwear, bras, lingerie, etc.)
  • Health & Beauty items
  • Fragrance items
  • Perishable items
  • Missing/detached tags
  • Washed, worn, or altered items
  • Any detectable scents or odors (see list above)

Return Shipping

Prepaid return shipping labels are not provided. Customers are responsible for arranging and paying for return shipping using a trackable shipping service.

As a small family-run business specializing in deeply discounted brand-name merchandise, this helps us continue offering the lowest possible prices to our customers.

We strongly recommend using a trackable shipping method so both parties can monitor the shipment and follow up if any delivery issues occur.

Returns must be received within 30 days of authorization.

Refunds & Store Credit

You may choose:

  • Store Credit — issued once tracking shows the return is in transit.
  • Refund to Original Payment Method — processed within 7–14 days after inspection.

If a returned item does not meet the requirements above, restocking fees or partial deductions may apply.

Refund Deductions

Shipping charges are non-refundable.

If returned items bring your kept total below the free shipping threshold, the original shipping cost may be deducted from your refund.

International Returns

All international customers — including the United States and future regions such as the UK and Australia — must return items to our Canadian warehouse.

Packages must be clearly declared as a Return. We cannot accept COD shipments or pay duties/brokerage fees on returned packages.

Final Sale Items

Items marked as Final Sale are not eligible for return, refund, or exchange. Final Sale status may be due to deep discounting, hygiene considerations, or items that cannot be resold once opened or tried on.

Returns FAQ

How long do I have to request a return?

You must request a return within 15 days of delivery.

How long do I have to ship the item after my return is approved?

Returns must be received within 30 days of authorization.

Can I submit multiple return requests for the same order?

No. Each order is eligible for one return request. You may include multiple items in that request.

Who pays for return shipping?

The buyer is responsible for all return shipping costs.

What scents or odors are not allowed?

Items must be completely free of scent, including body odor, perfume, deodorant, smoke (including cigarettes), vaping residue, pet odors, and household fragrances.

Can I return a Final Sale item?

No. Final Sale items cannot be returned, refunded, or exchanged.

Where do international customers send returns?

All international customers (including the US) must send returns to our Canadian warehouse.

What if I qualified for free shipping?

If your return brings your kept total below the free shipping threshold, the original shipping cost may be deducted from your refund.

How long does a refund take?

Refunds are issued 7–14 days after the returned items arrive and pass inspection.

How do I start a return?

Visit our portal:
https://onlinewarehousesale.ca/pages/returns-exchanges.